I always tend to “cringe” when I read about comparisons between Health IT, medical devices and other healthcare related software with respect to other verticals (e.g., finance, insurance, retail).

Why compare?

Saying that the financial industry is many “light years” ahead is extremely inaccurate. Comparing the processing of debits, credits, interests, etc. with medical information and imagery is like comparing apples to guanabanas (a tropical fruit found…

Many health care provider organizations have not been overly eager to jump onto the Accountable Care Organization (ACO) bandwagon, citing high startup costs and uncertain returns on investment given the complexity of the program.  Well, recently, the CMS Center for Innovation has announced the…

The glitz and the promises have passed and you now have an EMR/EHR launch date 3 months hence. How do you configure your internal customer support to meet your users' needs.

1. Vendor Support 

Collaborate with the vendor. This means that you know what they are committing to you as a customer and how much you have to commit. In most cases, the vendor will try to offer the fewest resources and hoping that you, the customer will take up the large part of the support. In…

Ever since the California Department of Motor Vehicle computer project nightmare in the 1980's, doubts linger as to the veracity or trustworthiness participants in any large-scale information technology purchase. A duality exists that is neither spoken nor reported.  Key individual decision makers or experts often have hidden motives and may vie for the attention of either party (vendor or…